• UnionPay services available since   December 2008
    Local services hotline

    001-803-442-279(for INDOSAT users only)

    007-803-011-0893 (for Telkom users only) 

    UnionPay cards are accepted at nearly 90% of the local merchants and almost all ATMs across the country

  • Indonesia – Equatorial Emerald

    When it comes to the sheer diversity of experiences available, Indonesia really does have it. You never know when you will be strolling beneath the gleaming skyscrapers of a contemporary city. You might be eating vibrant food the following day in a typical hilltop. You can climb to the freezing-cold summit of a puffing volcano, or descend into a sweltering rainforest in search of orangutans, or maybe you're the type of person who salute the sun at dawn before riding a world-class barrel back to a pristine beach at dusk.

    Bali is where around half of all international visitors arrive, although the country is far larger than just one alluring island. The country is composed of 17,508 islands and there are six major Indonesia islands that are worth mentioning about-namely, Java, Sumatra, Java, Kalimantan, Maluku, West Nusa Tenggara and West New Guinea. 

    Long-term interactions between the country's basic indigenous practices and various foreign influences have molded Indonesian culture. Due to Indonesia's strategic location along ancient trade routes between the Far East, South Asia, and the Middle East, a wide range of religions, which are all prevalent in the major trading cities, have had a significant impact on many cultural practices. 

    When it come to a retail therapy, some well-stocked international malls have opened in major cities, while literally hundreds of small individual shops and boutiques line the streets of the touristic areas of Bali and cities of Yogyakarta and Lombok. 

    Go on and explore what is known as the equatorial emerald and the largest archipelago in the world and don’t forget to bring along your UnionPay card with you.

  • POS acceptance

    UnionPay is widely accepted in renowned establishments ranging from hotels, resorts, restaurants, retail shops in big cities, such as Jakarta and major tourist destinations, like Bali.                       

    When using co-branded cards, we recommend that you choose UnionPay as your routing option to benefit from the special offers and services offered by UnionPay.

    Note: Some UnionPay card acceptors or acquirers route co-branded cards to the corresponding card scheme according to the card BIN. which means. Co-marked card transactions are not routed to UnionPay without being selected by cardholders and merchant cashiers. Please refer to the transaction results for more information about transaction routing.

  • Cash withdrawal

    UnionPay cards are accepted at over 90% of ATMs for withdrawals in local currency (Indonesian Rupiah) via nearly 50,000 ATM terminals of Mandiri, BCA, BRI and Bank Sinarmas throughout the country. 

    Mandiri ATM locations:


    BCA ATM locations:

    BCA - BCA Location


    BRI locations

    Location - Bank BRI | Melayani Dengan Setulus Hati


    Bank Sinarmas ATM locations:

    Lokasi ATM Bank Sinarmas


    Please refer to the latest government policy on overseas cash withdrawal via UnionPay cards at "Help Center-Card-using Instructions-Refined Card-using Tips". Daily cash withdrawal limit from respective issuers and/or may apply. Please consult your issuer on the possible cap on the amount. You may split your withdrawals into multiple times that meet the limit(s).

  • Charges

    ATM commission fee consists of two separate fees:
    (1) Service fee charged by the issuer: please consult your bank issuer for more details.
    (2) Service fee charged by the ATM acquirer in Indonesia: some ATMs may impose a commission fee, charged by the local Indonesian banks and which has nothing to do with UnionPay or  the issuer.

    Debit card cash withdrawals translate into lower commission costs.

  • Tips

    Select PINs that cannot be easily guessed by anyone
    Never disclose your PIN to anyone who claims to represent the bank or the police.
    Be alert to your surroundings before conducting any banking transactions.
    Keep a close eye on your credit card during transaction to avoid any illegal activities.
    If your UnionPay card has been stolen/lost, please inform the issuer immediately.