unionpay

UnionPay cards can be smoothly used at 174 countries and regions worldwide.

Safe Convenient Preferential

America Europe Asia Africa Oceania
  • China UnionPay
  • Global sea purchase
  • Exchange rate inquiry
  • ATM Query
  • u•plan
  • Chinese
  • UnionPay services since December, 2005  
    Local service hotline 00-800-800-95516 (for telephone only)  

    In Luxembourg, UnionPay cards are accepted at shops, franchise stores and hotels most frequented by tourists.
    • Luxemburg – Country of Thousand Castles
      Luxemburg City, as the capital of the country, is not only the financial stronghold for Europe and even the world, but also one of the most beautiful garden cities worldwide. 70% of its territory is covered by forest, where there are numerous castles one by one, featuring tranquil walls and alleys, green trees and winding vines, birds’ twitter and fragrance of flowers. Streets here are very clear, and each windowsill is dotted with bright potted flowers in full blossom. That explains why Luxemburg is known as the “Country of Thousand Castles in Forest” and the “Most Beautiful Balcony in Europe”. Why not take your UnionPay card (card number starting with 62) to appreciate the beauty of the “Country of Thousand Castles”?
    • POS acceptance
      In Luxembourg, over 6000 merchants accept UnionPay cards, including high-end hotels, restaurants, brand stores, jewelry stores, clock stores, drugstores, and other merchants. These merchants put up the signage of  . Since that some of the merchants have yet to put up the UnionPay signage, cardholders may show their UnionPay cards upon the till and inquire about UnionPay acceptance.

      When using co-branded cards, you are advised to choose UnionPay as the routing option to be benefited from the special offers and services provided by UnionPay.

      Note:Some UnionPay card acceptors or acquirers route co-branded cards  to corresponding card shcem according to the card BIN, which means co-branded cards transactions aren't routed to UnionPay without selection by cardholders and merchant cashiers. Please refer to the transaction results for the information about transaction routing.
    • Cash withdrawal
      N/A
    • Charges
      No conversion fee is applied to payments or cash withdrawal made by UnionPay cards or via UnionPay network. The transaction value in local currency will be directly converted to RMB based on the market exchange rate.
    • Tips
      Select PINs that cannot be easily guessed by anyone.
      Never disclose your PIN to anyone who claims to represent the bank or the police.
      Be alert to your surroundings before conducting any banking transactions.
      Keep a close eye on your credit card during transaction to avoid any illegal activities.
      If your UnionPay card has been stolen/lost, please inform the issuer immediately.
    • Introduction of Overseas Tax Refund
          UnionPay has launched the UnionPay card (card number starting with 62) overseas tax refund service in cooperation with Global Blue 、Premier Tax Free 、Tax Free Worldwide and GB Tax Free that are the world’s largest tax refund institutions. Such service covers 38 countries and regions. You can apply for tax refunds when shopping in oversea stores only if they are labeled the following logos of tax refund cooperative institutions.
          Global tax refund institutions:   
          If you are using the Premier tax refund service, you can check the Premier global refund points and tax refund progress on Premier Tax Refund Inquiry.

      For more information, please click
    • Tax Refund of UnionPay Cards upon Returning
      UnionPay International cooperates with United Money to launch the service of tax refund on return. If UnionPay cardholders shop in designated stores of tax refund in EU countries, it’s available to apply for tax refund upon returning after having tax return form stamped by the customs. The tax-refund process is simple in operation, rapid to the account and available to exempt the trouble of queuing. (The service is only applicable for UnionPay cards issued in Mainland China.)

      Click the following link for tax refund upon returning:
      http://www.unionpayintl.com/cn/serviceCenter/overseas/drawback/haiwai.shtml, and have more understanding of tax refund application, tax refund progress and tax refund branches.
    • More considerate services offered by UnionPay Card
      UnionPay Card Emergency Cash Assistance Service
      UnionPay cardholders can call the hotline of the issuing bank or local UnionPay hotline to apply for an emergency cash assistance capped at the equivalent of USD 5,000 if they are experiencing emergencies like lost or malfunctioning cards.

      Find More:
    • Code Of Conduct
      In 2015, the Interchange Fee Regulation (EU/2015/751) (“IFR”) came into force in EU, requiring a separation between card schemes and processing entities in terms of accounting, organization and decision-making processes. Such IFR applies to card-based payment transactions carried out within EU, where both the payer's payment service provider and the payee's payment service provider are located therein.

      UnionPay therefore comes up with this code of conduct to help UnionPay staff understand the requirements of the IFR and provide guidance for such staff to be fully compliant as it relates to such aforementioned transactions only.

      This Code of Conduct will take effect on February 7, 2018. If there are questions or concerns about this Code of Conduct, please feel free to contact UnionPay Legal and Compliance Section at Legalteam@unionpayintl.com.

      For more information about it, please check here.