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    • UnionPay services since   2006  Local service hotline  00-800-800-95516


    UnionPay cards are accepted at 90% of ATMs and merchants in Spain, including the major shopping districts in Madrid and Barcelona, the largest department store chain, brand stores, restaurants and hotels.
    • Spain – Kingdom of Bullfighting
      Spain, a glittering country in the bright sunlight, is famous for its untremmelled Flamenco dancers and valiant bullfighters. The Pyrenees, while interdicting the cold air from the continent of Europe, also contributes to the distinctively different Spain featuring self-assertion, fervency and great eloquence. From Alhambra Palace to Sagrada Familia, Spain applies one and another architectural marvel to interpret perfection. From Picasso to Dali, the inspiration of geniuses is always dynamic in Spain. Take your UnionPay card (card number starting with 62) to experience the romance and tradition of the Kingdom of Bullfighting.

      Explore Spain with UnionPay
      •    Business districts recommended: El Corte Ingles, Las Rozas and La Roca discount villages in Madrid and Barcelona
      •    Food recommended: TAPAS, Spanish ham, and paella
      •    Entertainments recommended: Flamenco dance, football matches, and bull fighting
      •    Specialties recommended: Spanish ham, olive oil, handmade leather shoes and other leather products 
    • Enjoy Spain with UnionPay services and privileges
      UnionPay cards are accepted at more than 90% of ATMs and merchants in Spain, including the major shopping districts in Madrid and Barcelona, the largest department store chain, brand stores, restaurants and hotels.
    • POS acceptance

      Merchants with the signage of  all accept UnionPay cards, covering the main commercial streets in Madrid and Barcelona, including the largest chain department store EL CORTE INGLES, Las Rozas Village, La Roca Village, Calle Serrano, Passeig de Gràcia; Major brand stores like Loewe, Chanel, Hermes, Cartier, Tiffany, Bulgari, Chopard, Relojeria Alemana, Omega, Montblanc, BottegaVeneta, Dior, LV, Gucci, Valentino, Maxmara, and Ralph Lauren, watch and jewelry chain stores like Flash, Union Suiza, Joyeria Grassy, JoyeriaTous, Rabat Joiers; the famous Swiss watch chain store Wempe from Germany; special restaurants and hotels, TXISTU, O’PAZO, Filandon and Serrano Recoletos Apartartment Hotel in Madrid, La Fonda, Museo de Jamon, MANDARIN ORIENTAL, Hotel Dante Barcelona and GAUDI HOTEL BARCELONA in Barcelona are particularly recommended. Besides, over 70% of taxies in Spain can accept UnionPay cards for payment. It’s available for you to watch Flamenco dance in many entertainment places by using UnionPay cards. 


      Since that some of the merchants have yet to put up the UnionPay signage, cardholders may show their UnionPay cards upon the till and inquire about UnionPay acceptance.

       

      When using co-branded cards, you are advised to choose UnionPay as the routing option to be benefited from the special offers and services provided by UnionPay.


      Note：Some UnionPay card acceptors or acquirers route co-branded cards  to corresponding card shcem according to the card BIN, which means co-branded cards transactions aren't routed to UnionPay without selection by cardholders and merchant cashiers. Please refer to the transaction results for the information about transaction routing.

       

      Paying with UnionPay credit card at some local merchants requires no PIN. Cardholders can complete the payment following the instruction of the cashier. You can also refer to relative service guide at "Help Center-Card-using Instructions-Service Guide for Overseas Using of UnionPay Credit Card without PIN".

    • Cash withdrawal
      In Spain, 90% of ATMs accept UnionPay cards for withdrawing Euro, including ATMs of BBVA, La Caixa, Santander, Banco Popular, Bankia and all the banks of Telebanco and Euro6000, the two bank networks in Spain. There are the  signage or the following signages on these ATMs or the ATM screen:

       
      Please refer to the latest government policy on overseas cash withdrawal via UnionPay cards at "Help Center-Card-using Instructions-Refined Card-using Tips". Daily cash withdrawal limit from respective issuers and/or ATM may apply. Please consult your issuer on the possible cap on the amount. You may split your withdrawals into several times which comply with the limit(s).
    • Charges

      ATM commission fee consists of two separate fees:

      (1) Service fee charged by the issuer: please consult your issuer for details.

      (2) Service fee charged by the ATM acquirer in Spain: some ATMs will charge commission fee, which is charged by the local banks in Spain and which has nothing to do with UnionPay or the issuer.

       

      Cash withdrawal via debit card results in a lower commission fee.

    • Tips
      Select PINs that cannot be easily guessed by anyone.
      Never disclose your PIN to anyone who claims to represent the bank or the police.
      Be alert to your surroundings before conducting any banking transactions.
      Keep a close eye on your credit card during transaction to avoid any illegal activities.
      If your UnionPay card has been stolen/lost, please inform the issuer immediately.
    • Tax Refund of UnionPay Cards upon Returning
      UnionPay International cooperates with United Money to launch the service of tax refund on return. If UnionPay cardholders shop in designated stores of tax refund in EU countries, it’s available to apply for tax refund upon returning after having tax return form stamped by the customs. The tax-refund process is simple in operation, rapid to the account and available to exempt the trouble of queuing. (The service is only applicable for UnionPay cards issued in Mainland China.)

      Click the following link for tax refund upon returning:
      http://www.unionpayintl.com/cn/serviceCenter/overseas/drawback/haiwai.shtml, and have more understanding of tax refund application, tax refund progress and tax refund branches.
    • Introduction of Overseas Tax Refund
      UnionPay has launched the UnionPay card (card number starting with 62) overseas tax refund service in cooperation with Global Blue, Premier Tax Free, Tax Free Worldwide and GB Tax Free that are the world’s largest tax refund institutions. Such service covers 38 countries and regions. You can apply for tax refunds when shopping in oversea stores only if they are labeled the following logos of tax refund cooperative institutions.
      Global tax refund institutions:  
      If you are using the Premier tax refund service, you can check the Premier global refund points and tax refund progress on Premier Tax Refund Inquiry.

      For more information, please click
    • More considerate services offered by UnionPay Card

      UnionPay Card Emergency Cash Assistance Service

      UnionPay cardholders can call the hotline of the issuing bank or local UnionPay hotline to apply for an emergency cash assistance capped at the equivalent of USD 5,000 if they are experiencing emergencies like lost or malfunctioning cards.

       

      Find More:

      http://www.unionpayintl.com/en/servicesProducts/

    • Code Of Conduct
      In 2015, the Interchange Fee Regulation (EU/2015/751) (“IFR”) came into force in EU, requiring a separation between card schemes and processing entities in terms of accounting, organization and decision-making processes. Such IFR applies to card-based payment transactions carried out within EU, where both the payer's payment service provider and the payee's payment service provider are located therein.

      UnionPay therefore comes up with this code of conduct to help UnionPay staff understand the requirements of the IFR and provide guidance for such staff to be fully compliant as it relates to such aforementioned transactions only.

      This Code of Conduct will take effect on February 7, 2018. If there are questions or concerns about this Code of Conduct, please feel free to contact UnionPay Legal and Compliance Section at Legalteam@unionpayintl.com.

      For more information about it, please check here.