Local service hotline
Local service hotline
France – Capital of RomanceIf you visit France, the capital of romance, it is available to appreciate all kinds of customs in Paris, enjoy idyllic scenery in Provence, be yourself in blue coast or immersed in literary and artistic charm, taste delicious food in Michelin restaurant or drink good wine in Burgundy. Why not take your UnionPay card (card number starting with 62) to initiate your romantic trip？
POS acceptanceMerchants with the signage of all accept UnionPay cards, including merchants most frequented by tourists such as Lafayette, Printemps, Le Bon Marché, BHV, Bucherer, Paris Look, Benlux, franchise brand stores like LV, Dior, Armani, Cartier, Montblanc, VanCleef, duty-free shops in Charles de Gaulle Airport, La Vallée Village outlets, Sephora Perfume chain stores, and restaurants and hotels in hot tourism cities such as Paris, Nice, and Cannes. Since that some of the merchants have yet to put up the UnionPay signage, cardholders may show their UnionPay cards upon the till and inquire about UnionPay acceptance.
When using co-branded cards, you are advised to choose UnionPay as the routing option to be benefited from the special offers and services provided by UnionPay.Note：Some UnionPay card acceptors or acquirers route co-branded cards to corresponding card shcem according to the card BIN, which means co-branded cards transactions aren't routed to UnionPay without selection by cardholders and merchant cashiers. Please refer to the transaction results for the information about transaction routing.
Cash withdrawalIn France, 80% of ATMs accept UnionPay cards for withdrawing Euro. There are signage or the signages of the following seven banks: Credit Agricole, Caisse d'Epargne, Societe General, Credit Lyonais, Credit Industriel, Commercialand Credit Mutuelon, La Banque Postale on the ATMs or the ATM screen. Some ATMs provide the interface in Chinese.Please refer to the latest government policy on overseas cash withdrawal via UnionPay cards at "Help Center-Card-using Instructions-Refined Card-using Tips". Daily cash withdrawal limit from respective issuers and/or ATM may apply. Please consult your issuer on the possible cap on the amount. You may split your withdrawals into several times which comply with the limit(s).
ChargesNo conversion fee is applied to payments or cash withdrawal made by UnionPay cards or via UnionPay network. The transaction value in local currency will be directly converted to RMB based on the market exchange rate，and debited directly from cardholders’ RMB account.
There are no ATM commission fee charged by local banks in France nor by UnionPay, but possibly by some issuing banks. Please refer to your issuer to know the service fee details:
Cash withdrawal via debit card results in a lower commission fee.
TipsSelect PINs that cannot be easily guessed by anyone.
Never disclose your PIN to anyone who claims to represent the bank or the police.
Be alert to your surroundings before conducting any banking transactions.
Keep a close eye on your credit card during transaction to avoid any illegal activities.
If your UnionPay card has been stolen/lost, please inform the issuer immediately.
Tax Refund of UnionPay Cards upon ReturningUnionPay International cooperates with United Money to launch the service of tax refund on return. If UnionPay cardholders shop in designated stores of tax refund in EU countries, it’s available to apply for tax refund upon returning after having tax return form stamped by the customs. The tax-refund process is simple in operation, rapid to the account and available to exempt the trouble of queuing. (The service is only applicable for UnionPay cards issued in Mainland China.)Click the following link for tax refund upon returning:http://www.unionpayintl.com/cn/serviceCenter/overseas/drawback/haiwai.shtml, and have more understanding of tax refund application, tax refund progress and tax refund branches.
Introduction of Overseas Tax RefundUnionPay has launched the UnionPay card (card number starting with 62) overseas tax refund service in cooperation with Global Blue, Premier Tax Free, Tax Free Worldwide and GB Tax Free that are the world’s largest tax refund institutions. Such service covers 38 countries and regions. You can apply for tax refunds when shopping in oversea stores only if they are labeled the following logos of tax refund cooperative institutions.Global tax refund institutions:If you are using the Premier tax refund service, you can check the Premier global refund points and tax refund progress on Premier Tax Refund Inquiry.For more information, please click
More considerate services offered by UnionPay Card
UnionPay Card Emergency Cash Assistance Service
UnionPay cardholders can call the hotline of the issuing bank or local UnionPay hotline to apply for an emergency cash assistance capped at the equivalent of USD 5,000 if they are experiencing emergencies like lost or malfunctioning cards.
Code Of ConductIn 2015, the Interchange Fee Regulation (EU/2015/751) (“IFR”) came into force in EU, requiring a separation between card schemes and processing entities in terms of accounting, organization and decision-making processes. Such IFR applies to card-based payment transactions carried out within EU, where both the payer's payment service provider and the payee's payment service provider are located therein.UnionPay therefore comes up with this code of conduct to help UnionPay staff understand the requirements of the IFR and provide guidance for such staff to be fully compliant as it relates to such aforementioned transactions only.This Code of Conduct will take effect on February 7, 2018. If there are questions or concerns about this Code of Conduct, please feel free to contact UnionPay Legal and Compliance Section at Legalteam@unionpayintl.com.For more information about it, please check here.