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Global Assistance Service
Home>Services & Products>Global Assistance Service

Wherever and whenever in the world you may be with a UnionPay premium card, you can always enjoy a full range of exclusive privileges including overseas travel assistance, medical assistance, 24-hour concierge service, etc.

UnionPay premium card elaborately provides you with brand-new exclusive privileges. The Accident Insurance for Public Transportation loaded with our tailored service and elaborate planning has been aimed at satisfying your overseas travelling requirements. We believe that these brand-new privileges can make you more reassured to take UnionPay premium card as the first choice:

Global Travel Assistance
Travel assistance is always available for all UnionPay premium cardholders anywhere in the world. So, whether you need language assistance in China or encounter thievery in Bangkok, it is strongly recommended that you contact us first.

• Pre-Trip Information & Assistance
• Delayed and lost baggage
• Emergency legal aid
• Urgent translation service
• Emergency message transmission
• Lost passports
• Early return/trip continuation

Global Medical Assistance

The medical and security assistance is always available for all UnionPay premium cardholders anywhere in the world. So, whether you lose your medicine in Madrid, require medical treatment in Wuhan or what’s worse get a myocardial infarction, we strongly recommend you to contact us first.
The medical and security assistance is always available for all UnionPay premium cardholders anywhere in the world. So, whether you lose your medicine in Madrid, require medical treatment in Wuhan or what’s worse get a myocardial infarction, we strongly
• Medical advice on the phone
• Dispatch of doctors
• Arrangement of hospital admission
• Emergency medical evacuation
• Emergency medical repatriation
• Compassionate Visit
• Arrangement of accommodation for convalescence
• Introduction and recommendation of medical institutions
• Guarantee and/or disbursements of medical expenses and follow-up observation on medical conditions during hospitalization
• Arrangement for delivery of essential drugs and medical supplies
• Repatriation of Mortal Remains
• Repatriation of Minor Children

• We provide communication and information for above services, and cardholders will take the cost in merchant side.

Especially, Diamond cardholders can enjoy free assistance service.
Detailed service items and coverage limits as follows:

Service Items    Limitation of Coverage(RMB)
Emergency medical evacuation and repatriation     2,000,000
Repatriation of Mortal Remains     2,000,000
Compassionate Visit    15,000
Funeral by relative     10,000
Repatriation of Minor Children    10,000
Emergency early return    10,000
Arrangement of Accommodation for Convalescence    10,000

Global Travel Coverage
Whether it is a family outing or a business trip, there is no substitute for our travel accident insurance. Most travel insurances cover only a minimum guarantee, but should any travel accident happen to you or your family, the amount of compensation from our travel accident insurance will be sufficient to reduce your risk of financial distress.
Pay for your trip with UnionPay Card to secure this travel accident insurance for you and any family member you are travelling with. As you know, a typical health insurance only covers personal injury or diseases rather than permanent disability or death, while our insurance policy provides high premium-rate coverage of all unexpected events during the whole process of transportation starting from the cardholder’s entry into the airport/port/railway/bus station after he/she has paid for the fare with valid credit cards.

Lost Card Protection
Compensate for your financial losses resulting from unauthorized use of your credit card after the card is lost, stolen or copied.
Nearly a third of users have been victimized by the fraudulent use of their credit cards, so we understand your depressed feeling when you find your credit card lost or stolen. Such thievery on credit cards and the consequential fraudulent events occur frequently during the holidays and tour trips. Under these circumstances, emergency handling and fast response are particularly important. According to statistical records, the average amount of money stolen from each credit card account is up to $750, which indicates the importance of having guarantees over lost and stolen credit cards. Therefore, we provide you with risk management and control service that will compensate for all your financial losses due to unauthorized use of the credit card within 7 days after the date of your card-lost report. So please notify us immediately when you find your card stolen or lost.

Note:The above services may vary due to different card issuing markets and issuers. For more details, please refer to the terms and conditions as stipulated by the issuing bank.