UnionPay services since      September, 2007
Local service hotline          00-800-800-95516

In Austria, UnionPay cards are accepted at merchants most frequented by tourists and almost all ATMs.
  • Austria – Capital of Music
    The majestic Alps is the heaven for mountain-climbing in summer and skiing in winter. Numerous lakes and green-clad river valleys are good places for leisure and water sports. The glory of Austria in the past is recorded by splendid palaces, majestic churches and ancient castles. In addition, the musical tradition, well-known philharmonic society, opera and concert halls here can present you with a kind of artistic enjoyment. Why not take your UnionPay card (card number starting with 62) to visit the heart of Europe?

  • POS acceptance
    Merchants with the signage of  all accept UnionPay cards. Merchants include the specialties stores frequently visited by tourists. Since that some of the merchants have yet to put up the UnionPay signage, cardholders may show their UnionPay cards upon the till and inquire about UnionPay acceptance.
    When using co-branded cards, you are advised to choose UnionPay as the routing option to be benefited from the special offers and services provided by UnionPay.

    Note:Some UnionPay card acceptors or acquirers route co-branded cards  to corresponding card shcem according to the card BIN, which means co-branded cards transactions aren't routed to UnionPay without selection by cardholders and merchant cashiers. Please refer to the transaction results for the information about transaction routing.

    Paying with UnionPay credit card at some local merchants requires no PIN. Cardholders can complete the payment following the instruction of the cashier. You can also refer to relative service guide at "Help Center-Card-using Instructions-Service Guide for Overseas Using of UnionPay Credit Card without PIN".
  • Cash withdrawal
    In Austria, UnionPay cards can be accepted for withdrawing Euro at all ATMs. There are signages of   or   on the ATMs or the ATM screens. ATM location inquiry page:

    Please refer to the latest government policy on overseas cash withdrawal via UnionPay cards at "Help Center-Card-using Instructions-Refined Card-using Tips". Daily cash withdrawal limit from respective issuers and/or ATM may apply. Please consult your issuer on the possible cap on the amount. You may split your withdrawals into several times which comply with the limit(s).
  • Charges
    ATM commission fee consists of two separate fees:
    (1)Service fee charged by the issuer: please consult your issuer for details.
    (2)Service fee charged by the ATM acquirer in Austria: some ATMs will charge commission fee, which is charged by the local banks in Austria and which has nothing to do with UnionPay or the issuer.
    Cash withdrawal via debit card results in a lower commission fee.
  • Tips
    Select PINs that cannot be easily guessed by anyone.
    Never disclose your PIN to anyone who claims to represent the bank or the police.
    Be alert to your surroundings before conducting any banking transactions.
    Keep a close eye on your credit card during transaction to avoid any illegal activities.
    If your UnionPay card has been stolen/lost, please inform the issuer immediately.
  • Introduction of Overseas Tax Refund
    UnionPay has launched the UnionPay card (card number starting with 62) overseas tax refund service in cooperation with Global Blue, Planet Tax Free, Premier Tax Free, Tax Free Worldwide and GB Tax Free that are the world’s largest tax refund institutions. Such service covers 38 countries and regions. You can apply for tax refunds when shopping in oversea stores only if they are labeled the following logos of tax refund cooperative institutions.

    If you are using the Premier tax refund service, you can check the Premier global refund points and tax refund progress on Premier Tax Refund Inquiry.

    For more information, please click
  • More considerate services offered by UnionPay Card

    UnionPay Card Emergency Cash Assistance Service

    UnionPay cardholders can call the hotline of the issuing bank or local UnionPay hotline to apply for an emergency cash assistance capped at the equivalent of USD 5,000 if they are experiencing emergencies like lost or malfunctioning cards.


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