UnionPay services since    February, 2009
American service hotline   866-567-5516

In Guam, UnionPay cards are accepted at merchants with UnionPay signage and ATMs of Citibank ,First Hawaiian Bank and Bank of Hawaiian.

  • Guam – Pure Land on Earth on the Western Pacific
    Guam is an island on the Western Pacific, and suffers hot climate all year round for its location in the tropics. The island is endowed with exquisite scenery. Coconut trees can be seen everywhere, which forms a magnificent picture of the nature together with the soft sea breeze, and makes Guam more sweet and fascinating. Although Guam is small in size, facilities thereon as five-star hotels, telecommunication equipment and transportation are complete. In addition, there are several well-known golf courses and various entertainment facilities. Why not take your UnionPay card (card number starting with 62) to step onto the “Pure Land on Earth” on the Western Pacific?
  • POS acceptance
    Merchants displaying the signage of  accept UnionPaycards. Since that some of the merchants have yet to put up the UnionPay signage, cardholders may show their UnionPay cards upon the till and inquire about UnionPay acceptance.

    When using co-branded cards, you are advised to choose UnionPay as the routing option to be benefited from the special offers and services provided by UnionPay.

    Note:Some UnionPay card acceptors or acquirers route co-branded cards  to corresponding card shcem according to the card BIN, which means co-branded cards transactions aren't routed to UnionPay without selection by cardholders and merchant cashiers. Please refer to the transaction results for the information about transaction routing.
  • Cash withdrawal
    In Guam, UnionPay cards are accepted forwithdrawing American dollar at ATM Citibank and First Hawaiian Bank. Cashwithdrawal at ATMs of Citibank is free of additional charges.

    Pleaserefer to the latest government policy on overseas cash withdrawal via UnionPaycards at "Help Center-Card-using Instructions-Refined Card-using Tips". Daily cash withdrawal limit fromrespective issuers and/or ATM may apply. Please consult your issuer on thepossible cap on the amount. You may split your withdrawals into several timeswhich comply with the limit(s).
  • Charges
    ATM commission fee consists of two separate fees: 
    (1) Service fee charged by the issuer: please consult your issuer for details.
    (2) Service fee charged by the ATM acquirer in Guam: some ATMs will charge commission fee, which is charged by the local banks in Guam and which has nothing to do with UnionPay or the issuer.

    Cash withdrawal via debit card results in a lower commission fee.
  • Tips
    Select PINs that cannot be easily guessed by anyone.
    Never disclose your PIN to anyone who claims to represent the bank or the police.
    Be alert to your surroundings before conducting any banking transactions.
    Keep a close eye on your credit card during transaction to avoid any illegal activities.
    If your UnionPay card has been stolen/lost, please inform the issuer immediately.