unionpay

UnionPay cards can be smoothly used at 171 countries and regions worldwide.

Safe Convenient Preferential

America Europe Asia Africa Oceania
  • China UnionPay
  • Global sea purchase
  • Exchange rate inquiry
  • ATM Query
  • u•plan
  • Chinese
  • Becoming a UnionPay Merchant

    Please contact a UnionPay acquirers to get more details about accepting UnionPay. To learn more about their acquiring capabilities, contact one of the following companies, or visit their website for more information.

    Acquirers providing UnionPay POS solutions:

    Global Payments Canada

    1-866-883-7996

    http://www.globalpaymentsinc.com/Canada

    Moneris Solutions

    1-866-319-7450

    www.moneris.com

    TD Merchant Services

    1-800-363-1163

    www.tdcanadatrust.com

    Bank of China (Canada) China UnionPay Acquiring Services

    1-877-823-2288 or 905-771-2873

    http://www.bankofchina.com/ca/

    Industrial and Commercial Bank Of China (Canada)

    416-366-5588

    www.icbk.ca

    Acquirers providing UnionPay eCommerce solutions:

    Bank of China (Canada) China UnionPay Acquiring Services

    1-877-823-2288 or 905-771-2873

    http://www.bankofchina.com/ca/

    Moneris Solutions

    1-866-319-7450

    www.moneris.com

    Code of Conduct Related

    UPI's Process for Resolving Complaints Pertaining to the Code of Conduct

    UPI has an established a process for resolving complaints related to potential Code of Conduct violations. If you have a complaint about a particular element of the Code of Conduct for the Credit and Debit Card Industry please follow the steps:

    1 If you are a UPI merchant, please contact the UPI Acquirer that processes your UnionPay transactions. If you are a UnionPay cardholder, please contact your issuer. These entities must be contacted initially and are generally the best equipped to resolve a complaint.

    2 If Step 1 does not resolve the complaint to your satisfaction, please complete the Code of Conduct Complaint Form. Please ensure that all information requested is provided. This form will be sent to Canada Office of UPI, who will investigate the complaint and attempt to resolve it.
    Code of Conduct Complaint Form

    3 If Step 2 does not resolve the complaint to your satisfaction, you may also contact the Financial Consumer Agency of Canada (FCAC).
    Telephone: 1-866-461-3222
    Email: info@fcac-acfc.gc.ca
    Write to: Financial Consumer Agency of Canada
    6th Floor, Enterprise Building
    427 Laurier Ave. West
    Ottawa, ON K1R 1B9

    La Procedure de UPI pour Gerer les Plaintes liees au Code de Conduite

    UPI a une procedure pour gerer les plaintes liees a de potientielles violations du Code de Conduite. Si vous avez une plainte concernant un element particulier du Code de Conduite de l'industrie des Cartes de Credit et Cartes de Debit, suivez les etapes suivantes:

    1 Si vous etes un vendeur UPI, veuillez contacter l’agent UPI qui s’occupe de vos transactions avec UnionPay Si vous etes detenteur de la carte UnionPay, veuillez contacter le service qui a emis votre carte Vous devez au prealable contacter ces entitees car elles sont generalement les plus a memes pour gerer une plainte

    2 Si l’Etape 1 ne vous satisfait pas, veuillez completer le formulaire de plainte du Code de Conduite Veuillez fournir toute information demandee Ce formulaire sera envoye a Canada Office of UPI, qui gerera le probleme et essaiera de le resoudre Formulaire de plainte Code de Conduite

    3 Si l’Etape 2 ne vous satisfait pas, vous pouvez aussi contacter l’Agence de Consommateurs Financiere du Canada (ACFC).
    Telephone: 1-866-461-3222
    Email: info@fcac-acfc.gc.ca
    Ecrire a: Agence de consommateurs Financiere du Canada
    6eme Etage, Batiment Entreprise
    427 Laurier Ave. West
    Ottawa, ON K1R 1B9

    Interchange Fee - Canada

    Concept: Every time a UnionPay Card is used, members of UnionPay International Co., Ltd. (UPI) remit or receive an interchange reimbursement fee (Interchange).

    1. Interchanges

    UPI's current Interchange structure includes rates that vary by acceptance region, transaction type, card type, card level and merchant category. The goal of UPI in setting such fee rate is to ensure wide-spread issuance and acceptance of UnionPay Cards.

    Interchange Rates Current Interchange rate for transactions captured in UnionPay network in Canada is as follows:

    Transaction Type interchange
    POS Transactions 1.1%
    E-Commerce Transactions Airport(4511), Education(8211,8220,8241,8244,8249,8299), Insurance(5960,6300) 1.15%
    Other MCCs 1.2%
    Recurring 1.1%

    2. International Service Fee

    UPI's current International Service Fee structure includes rates that vary by acceptance region, transaction type and merchant category.

    All transactions acquired in Canada, the service fee paid by Acquirers are shown as follows:

    Transaction Type & Mccs Acquirer Pays
    POS Transactions 0.1%
    E-Commerce Transactions Airport(4511), Education(8211,8220,8241,8244,8249,8299), Insurance(5960,6300) 0
    Other MCCs 0.2%
    Recurring 0.1%