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Global Assistance Service
Home>Services & Products>Global Assistance Service

Wherever and whenever in the world you may be with a UnionPay card, you can always enjoy a full range of exclusive privileges including overseas travel assistance, medical assistance, VIP medical & healthcare service, high-end travel insurance, 24-hour concierge service, etc.

UnionPay card elaborately provides you with brand-new exclusive privileges. The Accident Insurance for Public Transportation loaded with our tailored service and elaborate planning has been aimed at satisfying your overseas travelling requirements. We believe that these brand-new privileges can make you more reassured to take UnionPay card as the first choice:

Global Travel Assistance
If within the expiry date any cardholder is injured or sick while traveling, he/she can pay at least 50% of the relevant expenses of food, transportation or nursing directly from his/her credit card; if the cardholder dies or succumbs to lifelong total disability or amputation, the insurance company will pay the csponding damages to the cardholder or the statutory beneficiary designated by the cardholder.
Travel assistance is always available for all UnionPay cardholders anywhere in the world. So, whether you need language assistance in China or encounter thievery in Bangkok, it is strongly recommended that you contact us first.
• Delayed and lost baggage
• Emergency legal aid
• Urgent telephone translation service
• Urgent interpretation service
• Lost passports
• Emergency travel assistance
• Embassy & Consulate information

Global Medical Assistance
The medical and security assistance is always available for all UnionPay cardholders anywhere in the world. So, whether you lose your medicine in Madrid, require medical treatment in Wuhan or what’s worse get a myocardial infarction, we strongly recommend you to contact us first.
The medical and security assistance is always available for all UnionPay cardholders anywhere in the world. So, whether you lose your medicine in Madrid, require medical treatment in Wuhan or what’s worse get a myocardial infarction, we strongly
• Medical advice on the phone
• Assistance and arrangement for outpatient and inpatient service
• Medical translation service
• Arrangement for urgent medical transfer
• Arrangement for visiting relatives and friends
• Arrangement for accommodation of relatives
• Introduction and recommendation of medical institutions
• Guarantee and/or disbursements of medical expenses and follow-up observation on medical conditions during hospitalization
• Arrangement for delivery of essential drugs and medical supplies
• Arrangement for repatriation of remains
• Arrangement for repatriation of minor children

Global Travel Coverage
Whether it is a family outing or a business trip, there is no substitute for our travel accident insurance. Most travel insurances cover only a minimum guarantee, but should any travel accident happen to you or your family, the amount of compensation from our travel accident insurance will be sufficient to reduce your risk of financial distress.
Pay for your trip with UnionPay Card to secure this travel accident insurance for you and any family member you are travelling with. As you know, a typical health insurance only covers personal injury or diseases rather than permanent disability or death, while our insurance policy provides high premium-rate coverage of all unexpected events during the whole process of transportation starting from the cardholder’s entry into the airport/port/railway/bus station after he/she has paid for the fare with valid credit cards.

Lost Card Protection
Compensate for your financial losses resulting from unauthorized use of your credit card after the card is lost, stolen or copied.
Nearly a third of users have been victimized by the fraudulent use of their credit cards, so we understand your depressed feeling when you find your credit card lost or stolen. Such thievery on credit cards and the consequential fraudulent events occur frequently during the holidays and tour trips. Under these circumstances, emergency handling and fast response are particularly important. According to statistical records, the average amount of money stolen from each credit card account is up to $750, which indicates the importance of having guarantees over lost and stolen credit cards. Therefore, we provide you with risk management and control service that will compensate for all your financial losses due to unauthorized use of the credit card within 7 days after the date of your card-lost report. So please notify us immediately when you find your card stolen or lost.

Note:The above services may vary due to different card issuing countries and issuers. For more details, please refer to the terms and conditions as stipulated by the issuing bank.