Destination Switching

In Indonesia, UnionPay cards are accepted at over 35% of merchants and 70% of ATMs.

UnionPay services since   December 2008
Local service hotline         001-803-442-279(for INDOSAT users only)
                                            007-803-011-0893 (for PTT Telkom users only) POS acceptance

Merchants with the signage of  all accept UnionPay cards, mainly merchants located in tourist destinations most visited by tourists such as Djakarta and Bali, covering famous shopping malls, restaurants and hotels. Since that some of the merchants have yet to put up the UnionPay signage, cardholders may show their UnionPay cards upon the till and inquire about UnionPay acceptance.

When using co-branded cards, you are advised to choose UnionPay as the routing option to be benefited from the special offers and services provided by UnionPay.

Cash withdrawal

In Indonesia, UnionPay cards are accepted at ATMs of BCA, Bank Mandiri, BRI, BJB, Bank Sinarmas, Bank Pundi, BRI Syariah, OCBC Nisp, KEB Hana Bank, Citibank and HSBC. The ATMs of HSBC provide the interface in Chinese.

BCA ATM location inquiry page:
http://www.bca.co.id/id/network/network_landing.jsp?network=2&address=&city=11
Bank Mandiri ATM location inquiry page:
http://www.bankmandiri.co.id/english/resource/atm.asp?row=4

Please refer to the latest government policy on overseas cash withdrawal via UnionPay cards at "
Service Center - Overseas Card-using Service - Card-using Notice". Daily cash withdrawal limit from respective issuers and/or ATM may apply. Please consult your issuer on the possible cap on the amount. You may split your withdrawals into several times which comply with the limit(s).

Charges

No conversion fee is applied to payments or cash withdrawal made by UnionPay cards or via UnionPay network. The transaction value in local currency will be directly converted to RMB based on the market exchange rate.

ATM commission fee consists of two separate fees:
(1)Service fee charged by the issuer: please consult your issuer for details.
(2)Service fee charged by the ATM acquirer in Indonesia: some ATMs will charge commission fee, which is charged by the local banks in Indonesia and which has nothing to do with UnionPay or the issuer.

Cash withdrawal via debit card results in a lower commission fee.

Tips

Select PINs that cannot be easily guessed by anyone.
Never disclose your PIN to anyone who claims to represent the bank or the police.
Be alert to your surroundings before conducting any banking transactions.
Keep a close eye on your credit card during transaction to avoid any illegal activities.
If your UnionPay card has been stolen/lost, please inform the issuer immediately.